Innovation | Service Design | Design Strategy

RECENT PROJECTS

noun_Chatbot_933503 copy
noun_medical_2071019 copy
noun_home electrical_2347131 copy

NEW STRATEGY CHATBOT CREATION AND DEVELOPMENT

Agile methodology for building a chatbot to communicate new strategy for multinational insurance and financial services company  to 70,000+ employees in 60 countries. AI and language training to improve abilities of chatbot to communicate effectively and "learn" to respond to questions.

#agile, #it, #digital, #AI, #innovation #communication #corporatestrategy

INNOVATION THROUGH QUALITATIVE CUSTOMER RESEARCH

Design thinking approach for training multinational teams in medical devices company. Methodology, templates, coaching and analysis of qualitative field ethnographic research to gain deeper understanding of customer needs and generate new product service ideas. Prototype and establish KPIs for prototype and eventual solution development and success.

#innovation #designthinking #customerneeds #KPIs #prototyping #ethnographic research  #servicedesign #customercentricity #newproductideas

DESIGN THINKING APPROACH TO CUSTOMER RESEARCH AND SOLUTION DEVELOPMENT

Training American energy and utilities company with design thinking focus on qualitative research customer interviews to gain clearer understanding of problem in order to design successful solution. Guidelines for measuring project success through use of custom designed templates for project and strategic KPIs and creating of prototyping guidelines and templates to guide executives in developing and testing solutions.

#innovation #designthinking #customerneeds #KPIs #service design #prototyping #ethnographic research #customercentricity #improvingprocesses